OnWay is not a loose collection of screens. It sees your operation as a living cycle: the person comes in, becomes a trip, becomes a loyal customer, and brings new people. Every feature exists to make that wheel spin faster.
From the first conversation to the reunion on the next trip, the operation goes through five stages. OnWay follows each one and connects it all.
Both start in the same trips area, but they organize different products.
Create the trip and its capacity, register passengers and bookings, distribute seats, track payments, and prepare documents and lists for the operation.
Organize lodging, transportation, and other parts of the itinerary as items, with supplier, cost, quantity, and period. Create variations of the package and publish one of them as a trip to operate.
Today, the agency's public page can show published trips and packages and collect interested people. Online booking with seat selection is being rolled out; once published, it only works when the organization's owner enables booking and seat selection. Online payment is not available.
No feature stands alone. Each one was designed for a stage, and all of them work with the same information.
Referrals from your own customers and Teia turn who you already have into who you are going to have next. Content and promotion complete the picture.
Each person's interest becomes an organized pipeline: who is hot, who needs a follow-up, who knows someone already going.
Closed? Contract, voucher, and receipt come out ready with the data you already registered. The passenger's signature happens outside OnWay. The booking and the seat go into the map.
Boarding lists, seats, pending issues to resolve, and the finances per passenger. The customer follows everything in the portal.
Birthdays, reactivation of those who went quiet, and the referral program keep the customer close, and turn them into a salesperson.
The loyal customer refers friends, Teia shows who they know, and the cycle starts over, with new people coming in through the door of trust.
The profiles help the team continue the service with what has already happened, without rebuilding the story in old conversations.
See the next trip, the total already paid, open amounts, and referrals. The profile also gathers pending items, preferences, contacts, portal messages, and a timeline of payments, documents, and conversations.
How to use the customer profile →Check the supplier's history, associated services, recorded amounts, frequency, and time since the last activity. Use search, filters, and details to find what you need to review.
How to use the supplier profile →The biggest source of customers for a group travel agency is not ads: it is word of mouth from someone who already traveled and loved it. OnWay turns that word of mouth into a system, and rewards those who bring people.
The referral program is configurable: you decide how much each referral is worth and when it turns into a free trip.
Set the credit amount the customer earns for each friend who books, with a bigger prize for those who bring more people.
After a number of referrals, the customer's next trip can become a free trip. Whoever fills a bus travels for free.
Credit has a deadline. The agency can turn on automatic redemption on the next booking; this option starts turned off.
Before turning the program on, simulate the impact: how many seats referrals fill and how much margin stays on the table.
Conceptual prototype of the referral program; names, values, and statuses are fictional, with no credit or voucher issued.
Referrals only work if you know who each customer knows. Teia draws that network from years of trips taken together.
Conceptual prototype of Teia with fictional data; people and relationships were invented to illustrate the navigation.
For every trip you want to fill, Teia shows who has already confirmed and which contacts of each confirmed person are not in the group yet, with the outreach line ready: "your friend is already going, come along?".
Book a demo and we will show you, with your own destinations, how the cycle works in practice.
Book a demo See all features